A long-term partner for systems already in production.
Monthly retainers for businesses that have systems running — websites, CRM, automation, ERP — and want them maintained, improved, and supported by people who know how they were built.
What We Support
The kinds of systems we maintain.
Websites and content platforms. CRM and pipeline tools. ERP and operational systems. Automation pipelines and integrations. Internal dashboards and reporting. The platforms underneath every digital workflow the business depends on.
We operate as an extension of the team — proactive monitoring, regular updates, fast fixes when things break, and small continuous improvements so the systems are always slightly better than they were last month.
The Problem
Why most "set and forget" launches break.
Software rusts. Plugins go stale. Integrations drift when third parties change APIs. Without a steward, even good systems quietly degrade.
Plugins, frameworks, and dependencies go stale within months.
Regular updates, dependency upgrades, and security patches applied with testing.
When something breaks, the original builder is unreachable.
A dedicated point of contact who already knows the stack and can fix things the same day.
Improvements stop because there's no recurring budget for them.
A monthly bucket of hours for the small builds and optimizations that compound over time.
Vendor communication relies on tickets nobody reads.
A real human contact, regular check-ins, and a quarterly review of priorities.
No one notices a problem until a customer does.
Continuous monitoring with alerts that surface issues before users see them.
Connected Operations
Support across the systems that run the business.
A retainer covers the operational stack as a whole — not just the website that started the relationship.
Website & CMS
Updates, content edits, performance, security, and structural improvements.
CRM & Pipeline
Configuration changes, workflow updates, integration maintenance, and reporting tweaks.
ERP & Operations
Module additions, workflow refinement, dashboard updates, and ongoing optimization.
Automation & Integrations
Monitoring, error handling, version updates, and refinement as third-party APIs change.
Security & Backups
Continuous monitoring, automated backups, and quarterly restore verification.
Tooling & Identity
Microsoft 365, Google Workspace, password management, and identity hygiene.
Who This Helps
Built for businesses with systems already running.
Professional Services
Website + CRM + intake flows that need to stay current and reliable.
Trades & Operations
Quoting, scheduling, and dispatch systems the team depends on daily.
B2B & Multi-Channel
eCommerce, marketing, and operational integrations that need ongoing care.
Anyone Without In-House IT
When the build is done but the systems still need a steward.
Stacks We Support
- Next.js
- WordPress
- Payload CMS
- Odoo
- HubSpot
- Salesforce
- Zapier
- Make
- Microsoft 365
- Google Workspace
How It Works
The same disciplined process on every project.
No mystery, no improvisation. You know what's happening at every step.
Step 1
Inheritance Audit
A review of what's running, what's at risk, and what should be prioritized in the first 30 days.
Step 2
Stabilize
Patches, backup verification, monitoring setup, and any urgent fixes that surfaced in the audit.
Step 3
Steady Operations
Proactive monitoring, response within agreed times, and small improvements every month.
Step 4
Quarterly Reviews
A scheduled check-in on stack health, what shipped, what's coming next, and any roadmap changes.
Step 5
A Real Partnership
Same point of contact, same context, same shared understanding of how the systems are built.
Related Services
Often paired with this work.
When You're Ready
Considering an ongoing support engagement?
A 30-minute discovery call usually clarifies the right fit — whether it's a light-touch maintenance plan, a business retainer, or a priority partnership.